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[2012-05-23] What To Do When The Goal Posts Move
We've all been there. You've been approached by a customer to create some copy for them; you've taken a detailed brief and provided them with a written proposal and quote - the work starts and just when everything seems to be going well, the client moves the goal posts.
[2012-05-04] Customer Service - Real Person or Self-Service?
It is a well-known fact that customer service is the one area that will make your company stand out from the crowd. With limited budgets, it's one way smaller companies can compete, and at times outdo the big boys.
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